BPO / Call center Interview Questions and Answers
INTERVIEW GUIDE
Here are detailed list of Call Center / BPO interview Questions and answers , This article Guide to the most Commonly asked Interview Questions by Recruiter and Provide the Best Answers.
Whether you're a first time applicant or a Experienced Candidate, these insights will help you to archive success in your Interview.
Tell us something about yourself ?
it is a common opening question in Every interviews. It provides candidates an opportunity to introduce themselves and set the tone for the rest of the interview.
Here’s how to structure a compelling response:
1. Start with a brief introduction like Name, Qualification etc.
2. Mention key achievements and skills and Courses.
3. Discuss your career journey: - If you are Fresher Skip this step
4. Connect your background to the role you’re applying for:
Highlight how your experience and skills make you a good fit for the position.
Show enthusiasm for the role and the company.
What is BPO ?
Business Process Outsourcing (BPO) is when a company hires an external service provider to handle specific business functions. A BPO / Call center is an outsourced service that manages customer calls, both incoming and outgoing, on behalf of other businesses.
What is inbound and outbound calling ?
Inbound calling Terms used when customers contact a business for assistance, support, or inquiries.
Outbound calling involves representatives making calls to customers to promote products, sales, follow-ups, or marketing purposes.
What is your daily routine?
When Interviewer ask about Daily Routine. Answer Carefully this question according following Details.
Wake-up Time: What time do you typically begin Your day?
First Thing in the Morning: What are Your morning activities (e.g., work out, breakfast or meditation)?
Work/Study Hours: What does Your normal work or study day look like?
Breaks: How often do you take breaks,
Night Time: Do they have any kind of hobbies are doing something home like with family.
Bedtime: When do they typically go to bed?
